Built product organization from the ground up — 13 direct reports (6 PMs, 3 BI Engineers, 2 Technical Writers, 2 Program Managers), establishing organizational strategy, operating model, and talent development for a new, growing team.
Led enterprise platform adoption through stakeholder-by-stakeholder change management — grew from 1 to 5 studio groups (15→120 stakeholders, 500+ downstream users) by building trust and demonstrating value at every level of the organization.
Set AI strategy and platform standards for Disney Studios' multi-agent system — guided team through architecture decisions (orchestration, cypher, RAG agents) and multi-modal AI integration (TwelveLabs) while ensuring alignment with enterprise platform direction.
Partner with CTO and President of Studio Technology on enterprise platform investment strategy — present monthly to executive leadership, deliver bi-annual studio demos, lead cross-functional task forces and initiatives.
Shield team from reactive business pressure while maintaining strategic alignment — operate as the translation layer between executive priorities and team capacity.
Driving AI enablement across the organization — building programs to make non-engineering roles (BAs, PMs) AI-native, mentoring aspiring product managers on and off the team.
The Walt Disney Company | Studio Technology
Senior Manager, Data & AI Products and BI Engineering
June 2025 - PRESENT- Launched AI chatbot saving 6.5 hours per person per week, with 3 additional chatbots in development; defining multi-agentic capabilities roadmap via Snowflake Cortex and Neo4j integration.
- Delivered 2 ML forecasting models for studio finance team (cash flow forecasting, quarterly budget planning), with 8 more in development over the next 18 months; leading cross-company finance transformation initiative to bring data, AI, and workflow automation to studio finance operations.
- Established data governance frameworks, metadata management, security policies, and quality standards enabling scalable AI adoption across studios.
Reduced platform incidents 85% (12→1-2 P1/P2 monthly) and increased satisfaction 50% in 60 days — transformed service team into product organization through prioritization frameworks and transparent stakeholder communication.
Led 30+ matrixed team driving enterprise platform strategy — shipped reporting structure, governance frameworks, and Microsoft Fabric + Gen AI capabilities while partnering on AI drive-thru, digital menu boards, and Cantina launches.
Delivered ML models for labor prediction and CRM alongside data platform support for digital marketing and e-commerce — established foundation enabling downstream AI capabilities across Yum brands.
Expanded from CDP to full platform portfolio after demonstrating rapid impact — led product vision and roadmap for all enterprise data products serving 7,000+ operators and executives.
Yum Brands | Taco Bell
Portfolio Manager, Product, Data & Analytics Platform
January 2025 - June 2025- Promoted to lead enterprise-wide platform transformation and expanded product portfolio.
Drove CDP adoption across all Yum brands (Taco Bell, KFC, Pizza Hut) — led implementation and GTM enabling 80% YoY loyalty growth through personalized insights and data-driven marketing.
Shipped ML models and pipelines for retention, lapse prediction, and CRM insights — delivered intelligence to 7,000+ operators through in-store reporting, regional dashboards, and franchisee tracking.
Transformed data team from order-takers to strategic product organization — led 14+ across product/engineering/analytics, increased satisfaction 40%, and positioned data as enterprise initiative enabler.
Partnered on enterprise launches — aligned platform with AI drive-thru, digital menu boards, Cantina openings, and menu innovations, establishing data foundation for strategic innovation.
Repaired stakeholder relationships and rebuilt the data team's brand with senior leadership — developed BI best practices org-wide, elevating standards for reporting and self-service analytics.
Staff Product Manager, Enterprise Customer Data Platform
June 2023 - January 2025Launched Phoenix Fire data platform (0→1) achieving 100% enterprise adoption — transformed sales and marketing operations for all Capital Group ETFs and Mutual Funds through consolidated tools, automated workflows, and modern UI/UX with defined data governance.
Supported 3 ETF launches while managing unified product roadmap across Marketing, Sales, and Compliance — balanced competing priorities and delivered high-value features with consistent metrics tracking in regulated environment.
Established data governance framework enabling proactive quality monitoring and stakeholder notifications — built foundation for reliable, compliant data products in highly regulated financial services context.
Capital Group
Product Manager, Data Platforms & Strategic Automation
August 2022 - June 2023Built enterprise analytics function from scratch — standardized reporting and drove 15% loan origination increase across 85 sales professionals through product-ops strategy and cross-functional analytics adoption.
Integrated Power BI with custom CRM — delivered self-service analytics and pipeline visibility for 4 VPs, 10 regional managers, and 85 loan officers, accelerating sales decision-making.
Sprout Mortgage
Manager, Analytics & Product Strategy
October 2021 - August 2022- Previously held investment analysis and BI leadership roles at Pacific Urban Investors (2018–2021) and Civic Financial Services (2016–2018), building the financial analysis and data foundations that inform a career in enterprise data products.